E-commerce Chatbot How To Deploy Them on WhatsApp

Customers can even have their questions answered and get information about the latest offers on their chat box. Burberry launched its chatbot in 2016, and has been using the platform as a powerful tool for engaging with their customers. Customers would also share these positive experiences with other people, which means high possibilities for more purchases and repeat purchases from the customers themselves. There’s no language barrier when it comes to AI chatbots with intelligent, multilingual features. If you’re brainstorming trying to find the perfect chatbot marketing strategy and feel stuck - then it’s time to get back to the basics. With so many food businesses switching to delivery or pick up only, it’s crucial to have this option customers.

• It can be used for technical support as well as for commercial advice, incident control, or order tracking.
• Customer feedback and reviews - create automatic flows to encourage your customers to review your products.
• According to a global poll of e-commerce decision-makers conducted in October 2019, 24% of e-commerce businesses planned to integrate AI-based chatbots on their websites.
• For example, if a customer lands on your Facebook page, that's an opportunity to engage them.

With measures like biometric authentication, two-factor authentication, user ID and authentication timeouts chatbots can offer the most effective defensive measures. However, to monitor these metrics closely, it’s important to set up robust analytics monitoring that tracks the bot’s engagement – its conversations and total users. Transactional messages sent at the right time on a convenient platform can improve retention by a huge percentage. Pushing these messages on a chatbot can open up possibilities of more conversations that go beyond the transactional message.

Using Prompt Engineering to Get the Most Out of the Large Language Models (LLMs)

This chatbot helps people evaluate their reasons for being depressed and creates session rooms where people can talk about their problems openly. The chatbot recommends different meditation and relaxation techniques to help people overcome anxiety episodes based on the session. However, your chatbot must have the ability to integrate with a knowledge base solution so it can fetch the correct answers and reduce resolution time. Now that we’ve identified different types of chatbots, let’s look at how they can be implemented for your business. Businesses come across multiple types of chatbots that they can use on their website for various purposes. This section aims to cover some of the prominent types of chatbots that you should know of before getting a chatbot tool for your business.

Here’s the all-inclusive list of conversational AI in eCommerce use cases to help you understand the tasks and functions for which you can use an AI chatbot. An eCommerce chatbot is a computer program that simulates real conversion and helps customers get information or complete a purchase. It can include AI and is built to automatically engage with received messages. You can chatbots to get more leads, increase your site conversions, distribute & promote your content better and delight your existing customers. Cart abandonment flows are a huge source of sales for any channel, especially chatbots. So make sure that your tool has a simple way to create and optimize a cart abandonment flow.

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Be it calculating shipping costs, offering a discount on the cart total, or simply sharing return/exchange policies to ease their anxiety, a chatbot can handle it all to prevent cart abandonment. There could be a number of reasons why an online shopper chooses to abandon a purchase. With chatbots in place, you can actually stop them from leaving the cart behind or bring them back if they already have. A simple chatbot will ask you for the order number and provide you with an order status update or a tracking URL based on the option you choose. In this case, the chatbot does not draw up any context or inference from previous conversations or interactions.

It also provided personalized product recommendations and facilitated easy checkout. The benefits were substantial, leading to increased customer engagement, an improved shopping experience, and higher conversion rates. Retailers are under pressure to provide a better customer experience. Chatbots can help by providing a personalized shopping experience for each customer journey. They can suggest products based on customers’ preferences and past purchases. If a customer is having a problem with an order, the chatbot can raise a ticket to the customer support team.

This shows that some topics may be embarrassing for patients to discuss face-to-face with their doctor. A conversation with a chatbot gives them an opportunity to ask any questions. Chatbots can help physicians, patients, and nurses with better organization of a patient’s pathway to a healthy life.

That way, a representative of your online shop would always be in a good mood and talk to customers in a good way. A too-long checkout process is one of the reasons shoppers abandon their carts. According to a study, about 23% of online shoppers will abandon carts if they have to register a user account in online stores. By integrating a chatbot into your online store, you can make this process shorter and reduce the number of abandoned shopping carts. Moreover, chatbots open new cross-selling and upselling perspectives.

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